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Coast Capital Savings limits service for new system

Coast Capital Savings customers will experience limited banking access this weekend as the bank shuts down most of its services from Feb. 8 to 12.

The closures come as Coast Capital switches to a new banking system.

“We’ve had our current system in place for a number of years,” said Coast Capital Savings spokesperson Jay-Ann Fordy. “What we’re doing is we’ve purchased new system software and we’re moving all of our current customer information and data over to the new system.”

While the upgrades will mean better service in the future for customers, over the weekend the nearly 500,000 Coast Capital customers will have no access to their account information.

People will still be able to use their debit cards to make purchases and to use ATMs other than Coast Capital’s, but all branches will be closed and online and mobile banking will be discontinued until Feb. 12 at noon.

Fordy is encouraging customers who are using ATMs during the service disruption to use other credit unions to avoid banking fees.

“The new system gives us the ability to make sure we can continue to provide products and services in a more modern way,” Fordy said. “One thing customers will see right away is that we are eliminating transaction slips in the banks. When they go in, it will all be an automated system.”

Coast Capital began to notify customers about the closures a couple of weeks ago through letters from the CEO and followed up with an announcement through social media, signage and reminders to customers as they visited the branches.

The service disruption begins today (Feb. 8) at 3 p.m.

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