Langford body shop a customer favourite

Audy Fix Auto achieves high customer service marks among North American shops

Langford auto body shop Audy Fix Auto West Shore was presented this week with a 2013 AutocheX Premier Achiever Award for outstanding customer service.

AutocheX is a third party company that measures customer satisfaction levels for body shops through surveys. Audy Fix Auto West Shore, owned by Ian Franklin, and 14 other ICBC accredited “c.a.r. shop VALET” facilities achieved customer satisfaction scores in the top five per cent of thousands of participating shops across North America.

“To be recognized for our customer satisfaction, my staff and I take great pride in this award and thank our customers for showing us, how much they appreciate the service they receive,” Franklin said in a release.

Scores are based on key award criteria such as the shop’s ability to keep customers informed, complete repairs on time and provide efficient, safe and quality repairs.