Telus issues apology to defecting customers over price on carbon support

Telecom giant apologizes for supporting carbon pricing, says it didn't intend to be partisan or political

TORONTO – After sending out a tweet in support of the federal government’s proposed carbon pricing plan, Telus has issued an apology to angry customers threatening to take their business elsewhere.

The telecom giant said the tweet was not meant to be partisan or political, and apologized for it in another tweet sent today.

Within hours on Tuesday night, Telus’s offending social media high five to carbon pricing had sparked multiple responses from disgruntled people identifying themselves as customers.

Kevin Lacey, Atlantic director of the Canadian Taxpayers Federation, called Telus “an embarrassment” in his own tweet. He added he was a longtime customer who wanted a good phone service, not an advocate for higher taxes.

Many other individuals tweeted they would be leaving Telus and seeking alternative wireless plans from alternative providers.

Customer service representatives for telecom rivals Rogers and Bell also tweeted at Telus customers offering their services and detailing their wireless packages.

The Telus tweet on Tuesday night read: “As a founding member of @smartprosperity, we support @JustinTrudeau & @cathmckenna in putting a #PriceOnCarbon,” followed by a link to a joint statement by 22 prominent Canadian business leaders who support carbon pricing.

The apology issued by Telus seemed to do little to assuage its detractors, including Canadian investment banker and former Dragon’s Den panelist W. Brett Wilson. In response to its apology, he tweeted that Telus should “then announce that, on reflection, the model announced is ill-conceived and divisive to Canada.”

Following its initial apology, Telus sent out another tweet that read: “We take your input very seriously and your feedback will inform our sustainability policies and initiatives going forward.”

David Hodges, The Canadian Press

VIDEO: Justin Trudeau draws jeers by referring to carbon ‘tax’

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

The Capital Regional District is considering adding another dollar a year to the parkland acquisition fund fee for homeowners. (Black Press Media file photo)
One dollar or two? Greater Victoria parks acquisition fee hike spurs debate

$2 a year too steep, CRD committee recommends $1 a year increase per household

Vancouver Island-based Wilson’s Transportation has expanded to fill some of the routes left unserviced by Greyhound as of Nov. 1, 2018. (Black Press files)
B.C. bus companies say they need help to survive COVID-19

Like airlines, motor coaches have lost most of their revenue

Patrol officers from VicPD’s Esquimalt division responded to a call about hateful graffiti in Macaulay Park Wednesday evening. (Black Press Media file photo)
Anti-Semitic, hate-based graffiti found in Esquimalt park

Police seek suspects after fresh hate-based graffiti found Wednesday evening

Alyssa Gerwing, executive director of the Sidney Museum and Archives, gets into the Halloween spirit with a lit-up jack-o-lantern. With Treat Street cancelled, the Sidney Business Improvement Area Society has organized a series of other events and activities under the heading of Halloween Spooktacular. (Wolfgang Depner/News Staff)
Sidney serves up ghoulish spills and thrills during Halloween

A virtual Halloween treasure hunt and scary drive-in movies among tricks and treats

Artists, activists and supporters stand at the ‘More Justice, More Peace’ mural in Victoria’s Bastion Square after the letter ‘S’ was painted over in black. (Nina Grossman/News Staff)
ACAB removed from Victoria’s More Justice, More Peace mural

New message points to VicPD, City of Victoria for silencing BIPOC voices

A woman wears a face mask and plastic gloves while browsing books as a sticker on the floor indicates a one-way direction of travel between shelves of books at the Vancouver Public Library’s central branch, after it and four other branches reopened with limited services, in Vancouver, on Tuesday, July 14, 2020. (THE CANADIAN PRESS/Darryl Dyck)
B.C. reports 234 new COVID cases, 1 death of senior who had attended small birthday party

Roughly 5,700 people are isolating due to being exposed to a confirmed case

MNP senior economist Susan Mowbray presents the State of the Island Economic Report on Thursday night to conclude the Vancouver Island Economic Alliance’s virtual summit. (VIEA image)
Not-so-rosy State of the Island report caps off virtual summit

Vancouver Island Economic Alliance’s summit took place online Oct. 27-29

President Donald Trump speaks at a campaign rally in Allentown, Pa. on Oct. 26. (AP Photo/Alex Brandon)
POLL: How closely are you following the U.S. presidential election?

It may feel like it’s been going on forever but the U.S.… Continue reading

Burnaby RCMP responded to a dine-and-dash suspect who fell through a ceiling in March 2020. (RCMP handout)
VIDEO: Suspected dine-and-dasher falls through ceiling of Burnaby restaurant

A woman believed to be dashing on her restaurant bill fell through the kitchen ceiling

A can of Canada Dry Ginger Ale is shown in Toronto on Thursday Oct. 29, 2020. The maker of Canada Dry Ginger Ale has agreed to pay over $200,000 to settle a class-action lawsuit launched by a B.C. man who alleged he was misled by marketing suggesting the soda had medicinal benefits. THE CANADIAN PRESS/Joseph O’Connal
B.C. man’s lawsuit over marketing of Canada Dry ginger ale settled for $200K

Soda’s maker, Canada Dry Mott’s Inc., denied the allegations and any liability

A deer was spotted in October 2020 in Prince Rupert, B.C., with a bright pink yoga ball stuck in its antlers. (Kayla Vickers/Chronicles Of Hammy The Deer Official Page)
Hammy 2.0? Prince Rupert deer spotted with bright pink yoga ball stuck in antlers

The BC Conservation Officer Service is aware of the deer roaming around the city

RCMP. (Phil McLachlan - Black Press Media)
Kelowna Mountie hit with 2nd lawsuit in 2 months for alleged assault

Const. Julius Prommer is accused of breaking a woman’s knee during while responding to a noise complaint

Hirdeypal Batth, 24, has been charged with sexual assault and forcible confinement in relation to an incident in August 2020. (VPD handout)
Man, 24, charged with sex assault after allegedly posing as Uber driver in Vancouver

Investigators believe there could be more victims outside of the Vancouver area

Pilot Kevin Maher participated in a flyover of a ceremony at the Cobble Hill cenotaph on Oct. 22 in a 1940 North American (Noorduyn) Harvard aircraft. (Robert Barron/Citizen)
Cobble Hill remembers lost military members with ceremony, flyover

Annual event commemorates those who died in non-combat roles

Most Read