Telus issues apology to defecting customers over price on carbon support

Telecom giant apologizes for supporting carbon pricing, says it didn't intend to be partisan or political

TORONTO – After sending out a tweet in support of the federal government’s proposed carbon pricing plan, Telus has issued an apology to angry customers threatening to take their business elsewhere.

The telecom giant said the tweet was not meant to be partisan or political, and apologized for it in another tweet sent today.

Within hours on Tuesday night, Telus’s offending social media high five to carbon pricing had sparked multiple responses from disgruntled people identifying themselves as customers.

Kevin Lacey, Atlantic director of the Canadian Taxpayers Federation, called Telus “an embarrassment” in his own tweet. He added he was a longtime customer who wanted a good phone service, not an advocate for higher taxes.

Many other individuals tweeted they would be leaving Telus and seeking alternative wireless plans from alternative providers.

Customer service representatives for telecom rivals Rogers and Bell also tweeted at Telus customers offering their services and detailing their wireless packages.

The Telus tweet on Tuesday night read: “As a founding member of @smartprosperity, we support @JustinTrudeau & @cathmckenna in putting a #PriceOnCarbon,” followed by a link to a joint statement by 22 prominent Canadian business leaders who support carbon pricing.

The apology issued by Telus seemed to do little to assuage its detractors, including Canadian investment banker and former Dragon’s Den panelist W. Brett Wilson. In response to its apology, he tweeted that Telus should “then announce that, on reflection, the model announced is ill-conceived and divisive to Canada.”

Following its initial apology, Telus sent out another tweet that read: “We take your input very seriously and your feedback will inform our sustainability policies and initiatives going forward.”

David Hodges, The Canadian Press

VIDEO: Justin Trudeau draws jeers by referring to carbon ‘tax’

Just Posted

Shaving minutes off commutes among the goals for Victoria bus lanes

Work on southbound Douglas Street lane between Tolmie and Hillside getting underway

VicPD nab distracted driver with expired licence

On the phone while in motion, man had overdue fines from driving while impaired

Cooking with ‘Killer’

Reporter Dawn Gibson shares some of her favourite meals to make

Vic-Alert faces tidal wave of registration after tsunami warnings

City of Victoria system is free and provides early warnings of disaster

Sirens don’t sing in tsunami warning for Esquimalt

Officials pleased with process, say sirens would have been activated had threat escalated.

WATCH: Greater Victoria residents gather at higher ground during tsunami warning

Ocean Boulevard and the Esquimalt Lagoon reopened shortly before 5 a.m. Tuesday

Saanich signals support for in-fill developments in Gorge-Tillicum

The Gorge-Tillicum neighbourhood continues to experience infill. Council’s committee-of-the-whole signaled Saanich’s support… Continue reading

Castlegar homicide victim identified

The victim was 38-year-old Jordan Workman of Castlegar, B.C.

B.C. Liberal leadership candidates get one last prime-time pitch

Leadership campaign to be decided in Feb. 3 vote

How high is safe from a tsunami? Four metres above sea level

Be disaster ready with food, water and clothing for seven days

Victoria Film Festival set for triumphant return to the big screen

Two decades on, diverse film lineups keep movie-goers coming to the box office

Andrew Scheer on trade, Trump and Trudeau

Canada’s Conservative leader begins three-day visit to B.C.

Victoria’s most wanted for the week of Jan. 23

Crime Stoppers will pay a reward of up to $2,000 for information that leads to arrests or the seizure of property or drug

Victims restrained, sex toys and cash stolen from B.C. adult store

Armed suspects sought in adult store robbery

Most Read