Telus issues apology to defecting customers over price on carbon support

Telecom giant apologizes for supporting carbon pricing, says it didn't intend to be partisan or political

Telus issues apology to defecting customers over price on carbon support

TORONTO – After sending out a tweet in support of the federal government’s proposed carbon pricing plan, Telus has issued an apology to angry customers threatening to take their business elsewhere.

The telecom giant said the tweet was not meant to be partisan or political, and apologized for it in another tweet sent today.

Within hours on Tuesday night, Telus’s offending social media high five to carbon pricing had sparked multiple responses from disgruntled people identifying themselves as customers.

Kevin Lacey, Atlantic director of the Canadian Taxpayers Federation, called Telus “an embarrassment” in his own tweet. He added he was a longtime customer who wanted a good phone service, not an advocate for higher taxes.

Many other individuals tweeted they would be leaving Telus and seeking alternative wireless plans from alternative providers.

Customer service representatives for telecom rivals Rogers and Bell also tweeted at Telus customers offering their services and detailing their wireless packages.

The Telus tweet on Tuesday night read: “As a founding member of @smartprosperity, we support @JustinTrudeau & @cathmckenna in putting a #PriceOnCarbon,” followed by a link to a joint statement by 22 prominent Canadian business leaders who support carbon pricing.

The apology issued by Telus seemed to do little to assuage its detractors, including Canadian investment banker and former Dragon’s Den panelist W. Brett Wilson. In response to its apology, he tweeted that Telus should “then announce that, on reflection, the model announced is ill-conceived and divisive to Canada.”

Following its initial apology, Telus sent out another tweet that read: “We take your input very seriously and your feedback will inform our sustainability policies and initiatives going forward.”

David Hodges, The Canadian Press

VIDEO: Justin Trudeau draws jeers by referring to carbon ‘tax’

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Saanich has awarded the tender for a youth bike skills park planned for the lot next to the George Tripp BC Hydro Substation off Lochside Drive to Bike Track Ltd. for $242,000. (Black Press Media file photo)
Saanich selects company to build youth bike skills track at Tripp Station Park

More than $240,000 allotted for Bike Track Ltd. to design bike park

An architectural rendering provides a look at PC Urban’s proposal for three buildings on the former Galaxy Motors property at 1764 Island Hwy. in Colwood. (Rendering courtesy of PC Urban)
Commercial/industrial development planned for former Galaxy Motors site

Colwood proposal goes to public hearing Jan. 25

Members of the Victoria Police Department, some of whom are shown here observing a moment of silence for victims of a mass shooting in Nova Scotia, experience stress and potential trauma more than most other workers, says Chief Const. Del Manak. While the number of shifts lost at VicPD are soaring, he sees it as a sign people are taking their own health and wellness seriously. (Black Press Media file photo)
Skyrocketing number of lost shifts at Victoria police has a positive side, chief says

Chief Const. Del Manak says officers, staff being more proactive looking after their mental health

A Seed and Stone rendering for White Rock, B.C. (Seed and Stone rendering)
Songhees Nation to open two Victoria cannabis stores spring 2021

Seed and Stone stores will open on Gordon Street and in the Bay Centre

A water taxi at Victoria’s Fisherman’s Wharf. (Black Press Media file photo)
Victoria man arrested after stealing water taxi, racing it up Gorge Waterway

Man is facing recommended charges of theft over $5,000

Syringe is prepared with one of B.C.’s first vials of Pfizer vaccine to prevent COVID-19, Victoria, Dec. 22, 2020. (B.C. government)
B.C.’s COVID-19 caseload stays steady with 465 more Tuesday

No new outbreaks in health care facilities, 12 more deaths

Stand up paddleboarder Christie Jamieson is humbled to her knees as a pod of transient orcas put on a dramatic show on Jan. 19 in the Ucluelet Harbour. (Nora O’Malley photo)
Updated: Ucluelet paddle boarder surrounded by pod of orcas

“My whole body is still shaking. I don’t even know what to do with this energy.”

Chilliwack ER doctor Marc Greidanus is featured in a video, published Jan. 18, 2021, where he demonstrates and describes effectiveness of various styles of masks. (Youtube)
VIDEO: Emergency room doctor runs through pros and cons of various masks

‘We’ve been asked to wear a mask and it’s not that hard,’ Greidanus says.

(Pixabay photo)
VIDEO: Tip to Metro Vancouver transit police helps woman 4,000 km away in Ohio

Sgt. Clint Hampton says transit police were alerted to a YouTube video of the woman in mental distress

A woman types on her laptop in Miami in a Monday, Dec. 12, 2016, photo illustration. THE CANADIAN PRESS/AP/Wilfredo Lee
British Columbia government lax on cybersecurity practices, auditor reports

The audit did not highlight a specific threat, but it found breaches in cybersecurity are increasing globally

New Westminster TV production designer, Rick Whitfield, has designed an office in a box for British Columbians in need of a private workspace. (BC Box Office photo)
PHOTOS: B.C. man designs ‘box office’ solution for those working from home

‘A professionally designed workspace on your property, away from the distractions of home’

A mattress on fire gutted the second floor hallway at Town Park Apartments C-block Jan. 17. (Port Hardy Fire Rescue images)
‘Suspicious’ Port Hardy apartment fire could keep tenants out of their homes for months

A burning mattress created smoke and heat, causing several tenants to jump from windows

Cranbrook Food Bank coordinator Deanna Kemperman, Potluck Cafe Society executive director Naved Noorani and Sunshine Coast Community Services Society executive director Catherine Leach join B.C.’s new Municipal Affairs Minister Josie Osborne on a video call about B.C. gaming grants, Jan. 19, 2021. (B.C. government)
B.C. gaming grants reorganized for COVID-19 priorities

Minister highlights community kitchens, food banks

(Pixabay photo)
‘Cocaine bananas’ arrive at Kelowna grocery stores after mix up from Colombia: RCMP

Kelowna RCMP recently concluded an international drug investigation after finding cocaine in local grocers’ banana shipments in 2019

Most Read