Disney Plus streaming service hits Canada with tech hurdles

Service costs $8.99 per month, or $89.99 per year, in Canada

The Walt Disney Co. logo appears on a screen above the floor of the New York Stock Exchange. THE CANADIAN PRESS/AP Photo/Richard Drew

Disney Plus has arrived in Canada, becoming the newest player in the growing menu of TV options, but some users say they’ve encountered technical problems trying to access the streaming platform.

A number of Canadians took to social media on Tuesday complaining they were unable to sign up for the service, which debuted a few hours earlier. Some posted screenshots of error messages that included characters from Disney’s animated movies “Wreck-It Ralph” and “Ralph Breaks the Internet.”

Other users in several regions of Canada say they received error messages which blocked them from the service, telling them they lived outside the countries where Disney Plus was available. A representative for Disney provided a written statement, but did not address the specific technical problem.

“The consumer demand for Disney Plus has exceeded our high expectations,” wrote spokesman Peter Pitino.

“We are pleased by this incredible response and are working to quickly resolve the current user issue. We appreciate your patience.”

Disney’s streaming service comes stacked with an extensive library of Disney titles, which range from animated classics “The Lion King” to Disney TV movies from decades past. There’s also a number of selections from the 20th Century Fox film library the company acquired earlier this year, including “Never Been Kissed,” “The Sound of Music” and “Home Alone.”

The new Star Wars spinoff TV series “The Mandalorian” is among the most anticipated titles on Disney Plus, and it too encountered hiccups on its debut.

Some viewers say they were initially unable to play the episode when they pulled it up, while others could hear the audio from the show, but the image was pixelated.

In Canada, Disney Plus costs $8.99 per month, or $89.99 per year, for a vast selection of offerings from Disney’s many brands, which include Pixar, Marvel and National Geographic.

There’s also an array of original TV series and films, including an episodic update to “High School Musical,” and a live-action remake of “Lady and the Tramp.”

However, not all Disney titles available stateside can be watched in Canada. Among the titles missing from the collection in Canada is “High School Musical 2,” and TV series “X-Men: Evolution” and Marvel series “Runaways.”

Viewers can sample the service with a free seven-day trial.

READ MORE: Apple rolls out new streaming TV service for $5 a month

Disney is banking on its appeal out of the gate, with Disney Plus launching in North America across nearly all major mobile and connected TV devices. That’ll give viewers an opportunity to sign up whether they use Apple, Google, Microsoft, Roku or Sony products.

David Friend, The Canadian Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

UVic, rowing coach sued over alleged ‘fat shaming’ and verbal abuse

Lawsuit says Barney Williams subjected coxswain Lily Copeland to offensive and belittling language

Victoria’s top 10 worst intersections for crashes in 2019

Last year saw 2,560 crashes in Victoria

Man who punched UVic student gets more jail time for similar assault two weeks later

Latto Simian Sesay has been sentenced to more than 10 years for the two assaults

Excitement building around Esquimalt Town Square

Residential, commercial and library project will add vibrancy, amenities to area, mayor says

Canada to match donations to Lebanon relief

Canada is directing all of its aid for this crisis directly to humanitarian organizations, not the Lebanese government

Who can dismiss the Governor General? A look at protocols and possibilities

The Governor General is appointed by the Queen, on the advice of the prime minister

Second phase of NHL draft lottery set for Monday

Each club eliminated from qualifying round has a 12.5 per cent shot at the No. 1 pick

1 year since a B.C. teen died in a skate park, his family still waiting for charges

Carson Crimeni’s final moments were broadcast on social media

NHL playoffs: Canucks to meet St. Louis Blues in Round 1

Vancouver takes on defending champs beginning Wednesday

Simon Cowell breaks his back falling from electric bike

Incident happened at his home in California

Unofficial holidays: the weird and wonderful things people celebrate around the world

On any given day of the year, there are several strange, silly or serious holidays to observe

Missing teen visiting Courtenay found safe

She had last been seen going for a walk on Aug. 6

Moving on: Tanev scores 11 seconds into OT as Canucks oust Wild

Vancouver beats Minnesota 5-4 to move into first round of NHL playoffs

Most Read