B.C. Transit’s chief operating officer Mike Davis sits in the new dispatch centre at the Langford Transit Centre. About 90 per cent of all Victoria operations will soon be co-ordinated out of the Henry Eng Place facility.

B.C. Transit upgrades technology in move to Langford

B.C. Transit is moving its entire customer service operations, along with dispatch and 30 staff, from Victoria to Langford.

B.C. Transit is moving its entire customer service operations, along with dispatch and 30 staff, from its downtown Victoria location to the Langford Transit Centre.

The centre, called T-Comm, will result in 90 per cent of B.C. Transit’s Victoria operations co-ordinated out of the Langford transit depot on Henry Eng Place. The move will happen sometime in April and will mean that transit’s dispatch and customer service will be in the same room, side by side and sharing the same modern technology.

Along with the move comes an immense upgrade to the transit authorities’ dispatch and bus tracking system. B.C. Transit uses a peg board system from the 1950s to keep track of where its buses are at any given time –- in service, undergoing maintenance or sitting as a spare.

“Essentially what this is going to do is take us from the 1950s to 2012 in a matter of weeks,” transit spokesperson Meribeth Burton said.

The move has been in the works for about five months and involves $600,000 in renovations and new technology for a basically empty portion of a building at the Langford facility, formerly used by the regional CREST emergency radio service. The project cost is split between B.C. Transit and the province.

The move will bump up the Langford depot to about 230 employees, including 150 drivers. About 90 buses leave Langford each morning.

Chief operating officer Mike Davis said the new system will provide a noticeable improvement for customers and staff. Bus drivers and supervisors on the street will be better connected to dispatch, who will be better connected to customer relations and, ultimately, to bus riders.

“It’s quite frustrating to any customer, I’m sure, if they phone and the customer information says ‘I don’t know anything about that,’” Davis said. “We’ve taken a lot of steps to try and improve that, but this the next big step forward.”

The system will also allow for GPS tracking of buses, although that upgrade will be a future project. Drivers will still radio in their locations and traffic delays. Traffic delays and other problems that were relayed via radio, sometimes imperfectly, through drivers and supervisors to customer relations staff will now quickly find its way to big computer screens in the T-Comm centre.

Transit chose the Langford location because it has the available space. As it turns out, almost all of the 30 staff being moved from the Gorge Road headquarters already live on the West Shore, Davis said, so for them the move is welcomed.

“It just makes sense to have two functioning operational centres, and a lot of our resources are already in Langford,” Burton said.

 

 

 

 

Just Posted

420 celebrations turn over new leaf at B.C. legislature

Cannabis is legal for the first time in the 21-year existence of the 420 event in Victoria

VIDEO: ‘Stewie the Starfish’ mascot revealed at Premier League kickoff party

Pacific FC kickoff party scores in Victoria Inner Harbour

Big Brothers Big Sisters’ Bowl for Kids’ Sake returns to Langford

Annual fundraising event held from April 26 to 28

Report calls on Saanich to expand multicultural programming at recreation facilities

Report also notes that Saanich could do more for sexual minorities.

WATCH: Movie star and PACE alum Calum Worthy talks musical theatre and his career

“American Vandal” and “Austin and Ally” actor has been returning to the program for over 20 years

POLL: How often does your family use BC Ferries?

Navigating the lineups for BC Ferries is a way of life for… Continue reading

Crime Stoppers most wanted for Greater Victoria for the week of April 16

Greater Victoria Crime Stoppers is seeking the public’s help in locating the… Continue reading

Waste not: Kootenay brewery leftovers feed the local food chain

Spent grains from the Trail Beer Refinery are donated to local farmers and growers, none go to waste

Deck collapses in Langley during celebration, 35 people injured

Emergency responders rushed to the Langley home

B.C. mom wages battle to get back four kids taken from her in Egypt

Sara Lessing of Mission has help from Abbotsford law firm

VIDEO: Fire guts Peachland home

Crews are still on scene pumping water onto the blaze in the Okanagan neighbourhood

$6K raised in one day’s time for family of woman gunned down in Penticton

GoFundMe launched for family of Darlene Knippelberg, to pay for funeral costs and other expenses

B.C. mountain biker sent home from hospital twice, despite broken vertebrae

Released in Maple Ridge to go home with three fractured vertebrae

Most Read