B.C. Transit’s chief operating officer Mike Davis sits in the new dispatch centre at the Langford Transit Centre. About 90 per cent of all Victoria operations will soon be co-ordinated out of the Henry Eng Place facility.

B.C. Transit’s chief operating officer Mike Davis sits in the new dispatch centre at the Langford Transit Centre. About 90 per cent of all Victoria operations will soon be co-ordinated out of the Henry Eng Place facility.

B.C. Transit upgrades technology in move to Langford

B.C. Transit is moving its entire customer service operations, along with dispatch and 30 staff, from Victoria to Langford.

B.C. Transit is moving its entire customer service operations, along with dispatch and 30 staff, from its downtown Victoria location to the Langford Transit Centre.

The centre, called T-Comm, will result in 90 per cent of B.C. Transit’s Victoria operations co-ordinated out of the Langford transit depot on Henry Eng Place. The move will happen sometime in April and will mean that transit’s dispatch and customer service will be in the same room, side by side and sharing the same modern technology.

Along with the move comes an immense upgrade to the transit authorities’ dispatch and bus tracking system. B.C. Transit uses a peg board system from the 1950s to keep track of where its buses are at any given time –- in service, undergoing maintenance or sitting as a spare.

“Essentially what this is going to do is take us from the 1950s to 2012 in a matter of weeks,” transit spokesperson Meribeth Burton said.

The move has been in the works for about five months and involves $600,000 in renovations and new technology for a basically empty portion of a building at the Langford facility, formerly used by the regional CREST emergency radio service. The project cost is split between B.C. Transit and the province.

The move will bump up the Langford depot to about 230 employees, including 150 drivers. About 90 buses leave Langford each morning.

Chief operating officer Mike Davis said the new system will provide a noticeable improvement for customers and staff. Bus drivers and supervisors on the street will be better connected to dispatch, who will be better connected to customer relations and, ultimately, to bus riders.

“It’s quite frustrating to any customer, I’m sure, if they phone and the customer information says ‘I don’t know anything about that,’” Davis said. “We’ve taken a lot of steps to try and improve that, but this the next big step forward.”

The system will also allow for GPS tracking of buses, although that upgrade will be a future project. Drivers will still radio in their locations and traffic delays. Traffic delays and other problems that were relayed via radio, sometimes imperfectly, through drivers and supervisors to customer relations staff will now quickly find its way to big computer screens in the T-Comm centre.

Transit chose the Langford location because it has the available space. As it turns out, almost all of the 30 staff being moved from the Gorge Road headquarters already live on the West Shore, Davis said, so for them the move is welcomed.

“It just makes sense to have two functioning operational centres, and a lot of our resources are already in Langford,” Burton said.

 

 

 

 

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Keygan Power with brother Quintin and mom Allison while camping the weekend before Keygan’s brain hemorrhage on Aug. 2, 2020. (Photo Allison Power)
Saanich teen ‘locked inside,’ regaining speech after severe brain hemorrhage

16-year-old suffers traumatic loss of function, still plays a mean game of chess

Island Health chief medical officer Dr. Richard Stanwick receives a first dose of Pfizer vaccine, Dec. 22, 2020. (B.C. government)
COVID-19: Vancouver Island in a January spike while B.C. cases decrease

Island’s top doc Dr. Stanwick breaks down the Island’s rising numbers

North Saanich is giving local businesses a break by waving renewal fees for 2021. (Black Press Media file photo)
North Saanich waives business renewal fees for 2021

The municipality raised $48,000 from businesses licences in 2020

The Sooke school district has filled all spots for their French immersion and nature kinderagarten programs in 2021-2022 school year. Regular kindergarten registration is still open and available. (Black Press Media file photo)
Sooke school district gets surplus of nature, French immersion kindergarten applications

Not enough room for almost half of nature kindergarten applicants

Dr. Penny Ballem, a former deputy health minister, discusses her role in leading B.C.’s COVID-19 vaccination program, at the B.C. legislature, Jan. 22, 2021. (B.C. government)
B.C. holds steady with 407 new COVID-19 cases Tuesday

14 deaths, no new outbreaks in the health care system

Shown is Quality Foods at 319 Island Highway in Parksville. The Island-based grocery chain announced on Jan. 25 it made a $2-per-hour pay premium, implemented during the COVID-19 pandemic, permanent. (Mandy Moraes photo)
COVID-19: Quality Foods makes $2-per-hour employee pay premium permanent

Island-based grocery chain had extended increase twice in 2020

A Cessna 170 airplane similar to the one pictured above is reported to be missing off the waters between Victoria and Washington State. Twitter photo/USCG
Canadian, American rescue crews searching for missing aircraft in waters near Victoria

The search is centered around the waters northeast of Port Angeles

The North Cowichan/Duncan RCMP have arrested a prolific offender who is now facing more than 40 charges. (Black Press file photo)
‘Priority offender’ arrested in Cowichan Valley faces more than 40 charges

Tyler Elrix, 37, had a history of evading police; was ordered not to be in Vancouver Island

B.C. Premier John Horgan listens during a postelection news conference in Vancouver on Sunday, Oct. 25, 2020. THE CANADIAN PRESS/Darryl Dyck
30% of B.C. recovery benefit applications held up in manual review

The province says 150 staff have been reassigned to help with manually reviewing applications

Adam Dergazarian, bottom center, pays his respect for Kobe Bryant and his daughter, Gianna, in front of a mural painted by artist Louie Sloe Palsino, Tuesday, Jan. 26, 2021, in Los Angeles. (AP Photo/Jae C. Hong)
Kobe Bryant’s presence remains strong a year after his death

Tuesday marks the grim anniversary of the crash that took their lives

Surrey RCMP are investigating after a pedestrian was struck and killed at 183 Street and Highway 10 Friday night. (File photo)
Modelling of predicted transmission growth from the B117 COVID-19 variant in British Columbia. (Simon Fraser University)
COVID-19 variant predicted to cause ‘unmanageable’ case spike in B.C: report

SFU researchers predict a doubling of COVID-19 cases every two weeks if the variant spreads

The Brucejack mine is 65 km north of Stewart in northwestern B.C. (Pretivm Photo)
B.C. mine executives see bright gleam in post-COVID future

Low carbon drives demand for copper, steelmaking coal

Most Read