One of the Cuba vacations offered through the TripLink website. (TripLink)

B.C. woman gets refund for Cuba trip, but goes anyway and now has to pay

Civil tribunal rules woman must pay TripLink $3,677 for the vacation she went on

A woman who booked her family an all-inclusive vacation through a travel website will have to pay for the whole $3,500 trip, the province’s civil resolution tribunal found.

In a decision rendered last week, tribunal chair Andrea Ritchie found that Salina Yu would have to pay $3,447 for the vacation she booked on Feb. 22, 2018, despite the fact that her credit card company refunded Yu that amount.

For her part, Yu told the tribunal she owes TripLink nothing and claims the company should pay for both the vacation and $1,149 in damages due to the “bad vacation.”

Yu told the tribunal she booked an all-inclusive trip to Cuba for her, her husband and her son by mistake and that she meant to book it through a different booking agency.

However, Ritchie found since Yu filled out a long, detailed form to make the booking, her claim a computer virus had caused the error was not valid.

Yu used her credit card to get a refund after TripLink told her the trip was non-refundable, but the family went on the March 2018 vacation anyway.

Ritchie found that because the family did go on the vacation, she is “satisfied she is required to pay for the services she booked and used.”

Yu’s complaints about the quality of her room and that she and her son got sick during the trip do not involve TripLink, Ritchie wrote.

“In this situation, TripLink did not provide the vacation itself, as it was only a booking agency,” the decision read.

Ritchie found TripLink did not negligently misrepresent the vacation Yu purchased and is not responsible for how she felt about its quality.

The tribunal ordered Yu to pay TripLink $3,677 within 15 days of the May 10 decision: $3,447 for the vacation package, $55.37 for pre-judgment interest and $175 in tribunal fees.

READ MORE: Man blames his loud car radio, sirens for crash with B.C. ambulance

READ MORE: B.C. mom wins daycare contract fight after kids insulted in text message


Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Comments are closed

Just Posted

Victoria man in custody after shooting in 100-block of Gorge Road East

The man is facing recommended charges including assault with a weapon

Victoria Royals draft dynamic Danish forward for tentative fall season

Marcus Almquist drafted to Victoria after international tournaments

Undercover operation exposes prominent human trafficking problem in Greater Victoria

VicPD’s Operation No More took place in mid-June at a local hotel

Langford approves permit for 124-unit mass timber building

Tallwood 1 to be completed by late 2021

‘This year is unlike any other’: Trudeau delivers Canada day address

Sophie Gregoire Trudeau and the Prime Minister release video celebrating the national holiday

Canadian engineer detained in Egypt released, needs treatment, family says

Yasser Albaz was detained at the Cairo airport after a business trip in February of 2019

RCMP arrest armed man on grounds near Trudeau residence

Officers descended on the sprawling estate Thursday morning.

Canada Day tractor incident kills three children, injures seven in Quebec

The tractor driver has been arrested following the accident

Longtime Vancouver Island fishing family hooks into local market over wholesale

Locally caught fish are scarce in fishing towns, an irony one Sointula family is working to change

Tsilhqot’in Nation demands meeting with feds on declining Fraser River chinook stocks

The Nation wants to partner with DFO to rebuild and recover the stocks

Gov. General honours Canadians for bravery, volunteer service

Five categories of winners presented on Canada Day

COVID-19: Should non-medical masks be mandatory in Canada?

New poll shows Canadians are divided on the rules around mandatory masks

Most Read