Acting Victoria police chief Del Manak.

Acting Victoria police chief Del Manak.

Centralized 911 dispatch centre inches closer towards becoming a reality

As the top cop of the Victoria police, acting chief Del Manak is always looking for ways the department can become more efficient.

As the top cop of the Victoria police, acting chief Del Manak is always looking for ways the department can become more efficient.

The department is currently in the midst of an efficiency review focused on front line operations and has ongoing discussions with regional partners on integrating some services. Talks continue with Saanich police on how units can be integrated to fight cyber crime. Computer forensic services have already joined forces.

But one thing that Manak has supported for many years and is now inching further towards a reality is the centralized Emergency Response Dispatch Centre, which would bring three dispatch points (for 911 calls and police dispatch) under one roof. It would also be purpose built designed to withstand a major earthquake.

Currently, 911 calls for the region are answered among three centres — Victoria police, Saanich police and the Westshore RCMP. The information is then transferred to the appropriate agency for dispatch, but having multiple call takers has caused officials concern.

“We think there’s a significant public safety improvement there in having trained dispatchers, trained call takers that are working in a purpose built facility,” said Manak, noting a call about an impaired driver wouldn’t have to be transferred from call centre to call centre. “It really does make sense to have it centralized in one building.”

In October, the Capital Regional District (CRD) board voted to borrow the $16 million for the new facility (a police-led initiative) that would be built in Saanich at 4219 Commerce Circle. An update on the purchase of the property will be presented to the board this month. The final reading is anticipated in February, with an opening projected in two years.

Victoria police currently have 38 full time staff working in its 911 dispatch centre. Manak isn’t sure what they’ll do with the space once the staff are moved into the new facility, but said it will provide the department some much-needed room.

“Space is an issue here so we’ll make sure we use it properly,” he said. “It will allow us to have some growth without having to expand outside the building.”

 

 

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

B.C.’s public health restrictions on non-essential travel are reinforced by orders effective April 23, 2021 to stay within your own regional health authority except for essential travel such as work and medical appointmens. (B.C. government)
B.C.’s COVID-19 non-essential travel ban takes effect, $575 fines approved

Checks on highways, ferries between Lower Mainland, Vancouver Island, Interior

Nic Hume and his fellow paramedic stopped to rescue the victim of an Oak Bay hit-and-run – a duck – at the end of their shift Thursday morning. (Nic Hume/Facebook)
Paramedics rescue unusual patient after Oak Bay hit-and-run

A female duck was rescued while a male one was deceased on scene

Tina Starkey with her seven-month-old puppy Sugar on the E&N Trail in Esquimalt. Starkey now carries a small personal alarm device, her thumb on the button. (Zoe Ducklow/News Staff)
Encounters leave Vic West woman concerned for her safety

The 50-year-old wants self defence training, says she’s not alone

An early morning fire along Cameron Street has left two cats dead and two tenants homeless. (Jane Skrypnek/News Staff)
Early morning fire guts Victoria house, leaves 2 cats dead

Victoria Fire Department called out shortly before 2 a.m.

Starting in June, Government Street will be closed to most vehicles between Humboldt and View streets. A section of Government Street was transformed into a pedestrian-priority walkway in the wake of COVID-19. (Black Press Media file photo)
Victoria plans 10-hour closures of Government Street come June

City’s business relief plan extended, Government St. from Humboldt to View closed noon to 10 p.m.

Canadian Prime Minister Justin Trudeau and United States President Joe Biden smile as they say farewell following a virtual joint statement in Ottawa, Tuesday, February 23, 2021. THE CANADIAN PRESS/Adrian Wyld
Trudeau pledges to cut emissions by 40% to 45% by 2030, short of U.S. goal

Trudeau announced target during a virtual climate summit convened by U.S. President Joe Biden

(Black Press Media file photo)
POLL: Have rising prices caused you to give up hope of buying a home?

Do you have a spare 50 grand or so kicking around (have… Continue reading

Anyone with information on any of these individuals is asked to call 1-800-222-TIPS (8477) or visit the website victoriacrimestoppers.ca for more information.
Greater Victoria Crime Stoppers wanted list for the week of April 20

Greater Victoria Crime Stoppers is seeking the public’s help in locating the… Continue reading

A plan flew over the Lower Mainland with a sign expressing some Canucks fans’ discontent with the team’s general manager. (Niqhil Velji - Twitter Screenshot)
#FireBenning movement gets off the ground in Metro Vancouver

Canucks fans raise enough money to fly banner over Metro Vancouver asking for team GM to be canned

The freed osprey keeps a wary eye on its rescuers after being deposited on its nest. (Photo credit: Greg Hiltz)
Hydro crew in Ashcroft gets osprey rescue call-out they won’t soon forget

Bird was tangled in baling wire hanging from a hydro pole, necessitating a tricky rescue

Minister of Public Safety and Solicitor General Mike Farnworth speaks to media at the Legislature in Victoria, B.C., on Monday February 5, 2018. THE CANADIAN PRESS/Chad Hipolito
B.C. officials to announce travel restrictions today to limit COVID-19 spread

Mike Farnworth is expected to give details of what the government views as essential travel

A downed power line has sparked a brush fire along Yellow Point Road south of Nanaimo. (Cole Schisler/Black Press)
Vancouver Islanders warned of fire risk caused by dry conditions

As dry spell poised to end, officials warn of risks involved with backyard burning

Richard Desautel with supporters outside the courthouse in Nelson, B.C., in 2016. Photo: Bill Metcalfe
UPDATED: Sinixt, First Nation bordering Canada-U.S., can claim Indigenous rights, top court rules

The decision essentially reverses a 1956 declaration the Sinixt were extinct

MLA Shirley Bond, right, answers questions during a press conference at Legislature in Victoria, B.C., on February 19, 2019. THE CANADIAN PRESS/Chad Hipolito
Former B.C. gaming minister says she wasn’t told directly about dirty cash flowing to casinos

Shirley Bond said Thursday civil forfeiture, gang violence and gambling addiction were also major concerns in 2011

Most Read