A motivational quote serves as the backdrop as medical information specialist Shannon Cragg demonstrates the use of the iHealth system at Nanaimo Regional General Hospital.

Island Health CEO says suspending iHealth not the solution

Dr. Brendan Carr acknowledges issues, says adding resources and working with doctors is the best way to ensure patient safety

The head of Island Health is fully aware of the issues at Nanaimo Regional General Hospital and determined to see them resolved.

He’s just doesn’t think temporarily suspending use of the controversial iHealth paperless record-keeping system is the right way to go about that.

In the wake of a non-confidence vote in the system delivered Wednesday by Nanaimo’s medical staff association, Dr. Brendan Carr said the resolution lies in giving staff the resources they need while working together to find solutions.

“It’s not that we don’t agree there are real concerns,” he said. “We don’t think what the doctors are proposing will fix that.”

Carr said a wide range of evidence supports the principle that electronic systems are safer for patients than paper systems. Further research shows that hybrid systems are even worse. That is why Island Health is determined to make iHealth work.

A thorough review by a group of Island Health medical professionals conducted at the request of Nanaimo doctors found iHealth to be working as designed. Carr is not sure why the anecdotal experiences of many doctors does not reflect those findings. He said the additional pressures created by the iHealth learning curve may have revealed flaws in existing resources, structures and processes at NRGH.

“We need to understand it better. We plan to do that working with our physicians. They will largely be developing the plan of action,” he said. “Some of the issues have arisen because of iHealth, but iHealth isn’t the cause.”

Carr acknowledged that implementation has reduced the amount of patients some doctors can see in a fixed period of time. While they have been able to avoid cancelled surgeries, some disciplines involving complex medications have seen a reduction of up to 30 per cent.

Island Health has ordered immediate steps to be taken to address staff fatigue and mistrust of the system. The primary goal is to pinpoint the biggest areas of concern, identify potential solutions and provide the resources needed to address them. Boosting staffing levels is one option under consideration.

He said he is not opposed to bringing a third party in to review the situation, but thinks the situation can be addressed more effectively in-house. He disagreed with the suggestion pride is getting in the way of a solution, saying this is not Island Health versus Nanaimo doctors; it’s about one team working toward a common goal.

“I’m not sure where that is coming from. If anything is driving us it is our passion to do the best we can for our patients,” he said. “Working together is going to be more fruitful.”

Carr said everyone involved always knew this would be a difficult process and it’s just a matter of overcoming the obstacles. Less-capable staffs than Nanaimo’s have made similar transitions and that gives him faith that will also happen here.

“I am absolutely confident. My confidence comes from my confidence in the staff at Nanaimo.

“(The public) should know that for everybody working at Island Health, patient safety is our primary concern.”

Follow me on Twitter @JohnMcKinleyBP

Just Posted

Victoria councillors begin to declare electoral intentions

Alto, Young follow their mayor in stating they will run again this fall

Island Health, service providers meeting to talk about used needles in Victoria

Recent public needle-prick incidents prompt call to reduce number of needles found

Dozens rally outside Premier’s office for sick Sooke boy

Six-year-old Landen Lanthier needs $19,000 a month to treat rare form of arthritis

Announcement for Sooke Road improvement expected this week

Premier promising ‘preliminary’ work, with more on the way

Rumble in the Vale: Strawberry Vale homeowners hang banner protesting construction noise, rumbling

Banner reading ‘Do you hear what we hear?’ hangs over Colwood Crawl

The 38th annual New Year Classic saw 172 players in 226 matches

New lights in Oak Bay tennis bubble illuminate local talent

Saanich signals support for in-fill developments in Gorge-Tillicum

The Gorge-Tillicum neighbourhood continues to experience infill. Council’s committee-of-the-whole signaled Saanich’s support… Continue reading

Trump aces mental aptitude test designed by Canadian immigrant

“This is a good example, I think, that will be helpful to change views about immigration. And maybe for Mr. Trump himself to consider immigrants as contributors to advancing science, advancing our societies.”

Rival Koreas agree to form first unified Olympic team

The rival Koreas took major steps toward reducing their bitter animosity

Canada, U.S. lead call for sanctions against North Korea

Foreign ministers from 20 countries are meeting in Vancouver to discuss security and stability on the Korean Peninsula

Federal NDP Leader Jagmeet Singh announces engagement

Federal NDP Leader Jagmeet Singh engaged to clothing designer Gurkiran Kaur

Hijab-cutting case highlights ethical issues with putting kids in spotlight

A Toronto police investigation has concluded a girl’s hijab was not cut by a scissors-wielding man as she walked to school

Change in politics, society on sexual misconduct ‘not fast enough,’ says Trudeau

Trudeau says society still lagging behind the systemic changes he is trying to make when it comes to preventing and responding to sexual harassment

Bank of Canada to make interest rate decision today

Economists widely believe that based on the economic environment, it’s likely interest rates will rise today

Most Read