Island Health is taking over the management of the Selkirk Seniors Villae. (Screenshot/Google Maps)

Island Health is taking over the management of the Selkirk Seniors Villae. (Screenshot/Google Maps)

Island Health takes over management of Victoria seniors facility following scathing report

Concerns were raised at the Selkirk Seniors Village about cleanliness and staffing

Island Health is taking over a third seniors care facility on Vancouver Island after the management company was not meeting basic standards, according to a scathing health report.

Victoria’s Selkirk Seniors Village at 385 Waterfront Cres. is owned by Retirement Concepts Corporate Group, and specifically run by West Coast Seniors Housing Management (WCSHM), which is part of Retirement Concepts. The company is also responsible for the two other facilities that Island Health took over: the Comox Valley Seniors Village in Courtenay, which Island Health took over on Sept. 30 and the Nanaimo Seniors Village on Nov. 27.

South Island Medical Health Officer Dr. Murray Fyfe recommended the switch after studying a detailed report by Island Health’s Community Care Facilities Licensing Program. The report came forward after a thorough review following several complaints.

READ MORE: Island Health to staff Selkirk Place seniors residence in Victoria

Island Health tried to intervene with the issues before taking over; in October it provided staff members to the Selkirk to bolster what was available. This change, however, was not enough. The reports cited continued issues with staffing, overall cleanliness, and the operator’s inability to submit an acceptable health and safety plan or to fully comply with legislated standards of care.

“The thorough investigation by the independent Licensing Program has given Island Health detailed insight into the operator’s failures at this site,” said Mark Blandford, Executive Director – Primary Care and Seniors Health in a statement. “Island Health will work with the administrator and operator to understand and correct the causes of these issues and develop sustainable plans to return the care delivered to legislated and contracted standards.”

Island Health has appointed Susan Abermann as the administrator for a period of six months at the facility; Abermann was also temporarily appointed administrator at the Courtenay and Nanaimo locations.

WCSHM chief of operations Jennie Deneka said they will work collaboratively with Island Health to improve the situation, and identified “staffing issues” as the largest contributor to the problem.

ALSO READ: Victoria medical building to be demolished for seniors care facility

“We recognize the appointment of an administrator at three sites is unprecedented. It speaks to the staffing crisis that is impacting our sector and the impact it was having on us as the largest care provider in the province,” Deneka said in an emailed statement.

“We are working collaboratively with the administrator, licensing, unions and health authority to address these ongoing challenges. We also support any initiatives the government may undertake to address the broader labour shortage, which has been well documented by the BC Care Providers Association.”

Presently, staff retention has been an issue at Retirement Concepts since wages are lower for staff than those available at unionized branches under Island Health.

“We acknowledge that wage parity is a factor on our ability to recruit and maintain staff, and we are attempting to work with our unions to close that gap,” Deneca said. “We also acknowledge that these issues are having an impact on our ability to meet all compliance standards.”

nicole.crescenzi@vicnews.com

Like us on Facebook Send a Tweet to @NicoleCrescenzi
and follow us on Instagram

Island HealthSeniorsseniors housing

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

A rendering of Victoria Wonderland, a drive-thru immersive holiday experience that has been cancelled due to COVID-19. (Courtesy of Transcend Victoria)
Victoria Wonderland drive-thru show cancelled due to COVID-19

Organizers hope to host a similar event, if restrictions allow, in the new year

Swiftsure International Yacht Race 2018. (Black Press Media file photo)
Popular Swiftsure yacht race cancelled for second consecutive year

International sailing race hopes to run its 77th event in 2022

Saanich golfer and top B.C. junior and juvenile player Willy Bishop was named to the 2021 Canadian National Junior Golf Squad on Nov. 19. (Photo courtesy Jenny Bishop)
Saanich student to tee-off with national golf team

Willy Bishop, 16, named to Canadian National Junior Golf Squad in 2021

Island Health has reported a COVID-19 outbreak at Saanich Peninsula Hospital. (Arnold Lim/Black Press)
Four new COVID-19 cases added to Saanich Peninsula Hospital outbreak

Inital round of patient testing is complete, staff testing continues

Oak Bay High students Mimi Hill and Aine O’Donnell run along the Jack Wallace Memorial Track. The old track is due to be resurfaced. (Black Press Media File Photo)
Oak Bay track resurfacing delayed

Oak Bay commits $50,000 towards renewed Jack Wallace track

Motorists wait to enter a Fraser Health COVID-19 testing facility, in Surrey, B.C., on Monday, Nov. 9, 2020. THE CANADIAN PRESS/Darryl Dyck
Another 694 diagnosed with COVID-19 in B.C. Thursday

Three more health care outbreaks, 12 deaths

(AP Photo/Paula Bronstein)
POLL: Has COVID-19 changed your plans for the holidays?

The lights are going up, the stacks of presents under the tree… Continue reading

Anyone with information on any of these individuals is asked to call 1-800-222-TIPS (8477) or visit the website victoriacrimestoppers.ca for more information.
Greater Victoria Crime Stoppers wanted list for the week of Dec. 1

Greater Victoria Crime Stoppers is seeking the public’s help in locating the… Continue reading

Watch Messiah at home with the Sooke Philharmonic

Concert available to stream Dec. 12

Emergency crews used a backhoe loader to clear fire debris from the scene of a fire on Wesley Street Thursday as police and firefighters gathered up propane tanks, stoves and fireplaces used by camp residents to heat tents. (Chris Bush/News Bulletin)
City of Nanaimo dismantles downtown homeless encampment after fire

Four to six tents burned up in Wesley Street fire Thursday, Dec. 3

A demonstrator wears representations of sea lice outside the Fisheries and Oceans Canada offices in downtown Vancouver Sept. 24, demanding more action on the Cohen Commission recommendations to protect wild Fraser River sockeye. (Quinn Bender photo)
First Nations renew call to revoke salmon farm licences

Leadership council implores use of precautionary principle in Discovery Islands

Ten-month-old Aidan Deschamps poses for a photo with his parents Amanda Sully and Adam Deschamps in this undated handout photo. Ten-month-old Aidan Deschamps was the first baby in Canada to be diagnosed with spinal muscular atrophy through Ontario’s newborn screening program. The test was added to the program six days before he was born. THE CANADIAN PRESS/HO, Children’s Hospital Eastern Ontario *MANDATORY CREDIT*
First newborn tested for spinal muscular atrophy in Canada hits new milestones

‘If Aidan had been born any earlier or anywhere else our story would be quite different’

BC Ambulance Services reassures people that the service is well staffed and ready to respond. Photo by Don Bodger
BC Ambulance assures the Island community they’re ‘fully staffed’

‘Paramedics are not limited to a geographical area.’ — BCEHS

(Pixabay)
Canadians’ mental health has deteriorated with the second wave, study finds

Increased substance use one of the ways people are coping

Most Read