UPDATE: City of Victoria pre-pay accounts breached

July 22 breach wasn't known by senior staff until Aug. 6; Fortin looks for answers

Residents who use the City of Victoria’s pre-authorized payment program are being urged to check their bank account statements after a server was breached more than two weeks ago.

City officials were notified of the breach on Aug. 2, a result of a vulnerability in the manufacturer’s software and not due to a weakness in the city’s security, said Mayor Dean Fortin.

“This came to senior staff and council’s attention on Tuesday and that’s when we started the whole process of notifying people,” Fortin said. “We haven’t found any evidence that (unauthorized users) actually got information but we wanted to make sure people knew as quickly as possible.”

Fortin said he’ll be investigating why senior staff weren’t informed of the software vulnerability immediately.

Staff are following up with local banks and credit unions to ensure branches across the country are aware of the issue, he added.

“We’re doing what we can to notify people of a potential breach and asking them to monitor their accounts.”

The system holds the names, addresses and bank account numbers of about 5,800 users.

The city’s I.T. department has since disabled the server that holds pre-authoried payment information and set up a new server.

Residents should log in to their MyCity Online accounts to change their password. Any external accounts that use the same password should be changed as well.

Victoria’s breach is the latest in a string of compromised municipal systems. Last week, Oak Bay, West Vancouver, Abbotsford and Maple Ridge have all reported the same vulnerability in their Adobe Cold Fusion software program.

Fortin said I.T. staff will conduct an internal investigation on the breach.

Users looking for further clarification should email the city at inquiry@victoria.ca.

dpalmer@vicnews.com

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Nikita, a four-year-old German Shepherd that was attacked by a buck in a backyard in Esquimalt Sunday is lucky the injury wasn't more severe. (Photo contributed by Suzette Goldsworthy)
Esquimalt dog owner issues alert after deer injures German shepherd

Nikita needed stitches after an early morning encounter

The Victoria Police Department headquarters. (Black Press Media file photo)
Investigation launched into man’s death after arrest in Victoria

IIO investigation to determine if police actions or inaction played a role in the man’s death

(Black Press Media file photo)
Police arrest man covered in blood on heels of significant Saanich crash into woods

Resident calls in home invasion in progress after crash

Capital Regional District Animal Control say an eight-month-old Rottweiler bit a Langford mother and her child near Glen Lake on Nov. 19. (Black Press Media file photo)
Large dog attacks mother and child in Langford

Mother puts three-year-old on top of car to protect him

Victoria School for Ideal Education at 2820 Belmont Avenue is the second school in Greater Victoria with an active confirmed COVID-19 exposure. (Travis Paterson/News Staff)
Private school becomes second Greater Victoria school with COVID-19 exposure

Victoria School for Ideal Education follows Lakeview Christian School in Saanich

People wearing face masks to help curb the spread of COVID-19 cross a street in downtown Vancouver, on Sunday, November 22, 2020. The use of masks is mandatory in indoor public and retail spaces in the province. THE CANADIAN PRESS/Darryl Dyck
B.C. reports 17 COVID deaths, 1,933 new cases as hospitalizations surge over the weekend

There are 277 people in hospital, of whom 59 are in ICU or critical care

An aerial shot of Cedar Valley Lodge this past August, LNG Canada’s newest accommodation for workers at the project site in Kitimat. This is where several employees are isolating after a COVID-19 outbreak was declared last Thursday (Nov. 19). (Photo courtesy of LNG Canada)
Forty-one positive COVID-19 cases associated with the LNG Canada site outbreak in Kitimat

Thirty-four of the 41 cases remain active, according to Northern Health

Workers arrive at the Lynn Valley Care Centre seniors home, in North Vancouver, B.C., on Saturday, March 14, 2020. It was the site of Canada’s first COVID-19 outbreak in a long-term care facility. THE CANADIAN PRESS/Darryl Dyck
Rapid tests ‘not a panacea’ for care homes, Dr. Bonnie Henry says

B.C. lacks capacity for daily tests of thousands of workers

(Delta Police Department photo)
Cannabis edibles found in Halloween bag lead B.C. police to illegal lab

Delta police arrested a man and a woman while executing a warrant at a residential property Nov. 20

A woman being arrested at a Kelowna Value Village after refusing to wear a mask on Nov. 22.(@Jules50278750/Twitter)
VIDEO: Woman arrested for refusing to wear mask at Kelowna Value Village

RCMP claims the woman was uncooperative with officers, striking them a number of times and screaming

B.C. Liberal MLA Shirley Bond questions NDP government ministers in the B.C. legislature, Feb. 19, 2020. (Hansard TV)
Cabinet veteran Shirley Bond chosen interim leader of B.C. Liberals

28-member opposition prepares for December legislature session

Motorists wait to enter a Fraser Health COVID-19 testing facility, in Surrey, B.C., on Monday, November 9, 2020. THE CANADIAN PRESS/Darryl Dyck
COVID-19: What do rising positivity rates mean for B.C.? It’s not entirely clear

Coronavirus cases are on the rise but the province has not unveiled clear thresholds for further measures

A rider carves a path on Yanks Peak Saturday, Nov. 21. Two men from Prince George went missing on the mountain the next day. One of them, Colin Jalbert, made it back after digging out his sled from four feet under the snow. The other, Mike Harbak, is still missing. Local search and rescue teams went out looking Monday, Nov. 23. (Sam Fait Photo)
‘I could still be the one out there’: Snowmobiler rescued, 1 missing on northern B.C. mountain

As Quesnel search and rescue teams search for the remaining rider, Colin Jalbert is resting at home

Most Read