B.C. Information and Privacy Commissioner Elizabeth Denham.

VIP patient snooping among health privacy breaches

Privacy commissioner's report urges health authorities to tighten safeguards

Too many health authority employees inappropriately snoop in patient records and some deliberately disclose sensitive information via social media or cellphones.

That’s one of the most serious types of breaches flagged by B.C. Information and Privacy Commissioner Elizabeth Denham in a new report on how the province’s health authorities safeguard privacy.

The report cites “cases of snooping where staff members access records of VIP or other patients out of curiousity or for malicious intent.”

It uncovered four cases in 2013 of staff posting photos of patients to Facebook or Instagram, and three cases of doctors or nurses taking photos.

Another nurse commented on a patient’s health information on Facebook.

“The (privacy commissioner’s office) has serious concern regarding health authority staff deliberately disclosing the sensitive personal information of patients through their own mobile devices and on social media,” the report said.

The report doesn’t break down the number or frequency of incidents between B.C.’s health regions.

Denham’s office has received 200 privacy breach complaints over 10 years from health authorities but suspects that’s just one per cent of the actual number of incidents.

Misdirected faxes were the single most common type of privacy breach identified.

Lost or stolen records or mobile devices were most common among home health and community care programs.

Half of health authorities reported problems with home care workers leaving patient records unsecured in their cars against policy.

Fraser Health told Denham’s office its privacy officers notify affected individuals in almost every privacy breach, in addition to the health region’s CEO.

There is no legal requirement for disclosure in B.C.

Data held by health authorities includes personal identifiers, financial information, health conditions, test results, medication used, as well as information on patients’ physical, mental and emotional status, as well as lifestyle and behaviour.

Denham issued 13 recommendations for action to reduce the risk of future privacy breaches.

Just Posted

Coroner’s inquest announced for Oak Bay teen’s overdose death

Elliot Eurchuk was 16 years old when he died of an opioid overdose at his Oak Bay home

Snake seen slithering in Saanich neighbourhood

Police describe the animal as ‘large, pale [and] yellow’ suggesting it might be exotic

Councillor wants to see concrete action after Saanich declares climate emergency

Coun. Nathalie Chambers doesn’t want declaration to be mere ‘lip-service’

UPDATE: West Shore RCMP reunite camera with owner

Police sought public’s help to identify people photographed on the camera with record-time results

Beware of geese: Nesting season may trigger aggressive behaviour

Greater Victoria residents will have to be wary of nesting geese in the area

VIDEO: The ‘most cosmopolitan’ of butterflies could migrate to B.C.

The painted lady butterfly will likely arrive this summer from Southern California

UPDATED: Three dead in Surrey crash: police

Single-vehicle crash occurred around 10:30 a.m., police remain on-scene

Greater Victoria Wanted List for the week of March 26

Greater Victoria Crime Stoppers is seeking the public’s help in locating the… Continue reading

Eviction halted for B.C. woman deemed ‘too young’ for seniors’ home

Zoe Nagler, 46, had been given notice after living in the seniors complex in Comox for six years

Is it a homicide? B.C. woman dies in hospital, seven months after being shot

Stepfather think Chilliwack case should now be a homicide, but IHIT has not confirmed anything

Military officer accused of sexual misconduct, drunkenness in B.C., Alberta

Warrant Officer Jarvis Kevin Malone is charged under the National Defence Act

Stranger climbs onto B.C. family’s second-floor balcony, lights fire in barbecue

Incident in Abbotsford terrifies family with two-year-old boy

Howard the giant gnome finds new home on Vancouver Island

Iconic attraction will move from Nanoose Bay to Galey Farms in Saanich

Harbour Air to convert to all-electric seaplanes

Seaplane company to modify fleet with a 750-horsepower electric motor

Most Read