The Better Business Bureau is warning people of scammers posing as Amazon customer support. (AP File Photo/Rich Pedroncelli)

The Better Business Bureau is warning people of scammers posing as Amazon customer support. (AP File Photo/Rich Pedroncelli)

Watch out for Amazon imposters, says scam expert

Better Business Bureau is warning of a rise in Amazon scammers as people online shop more

Amazon orders have skyrocketed during COVID-19, and scammers are all too aware.

With Amazon Prime Days orders arriving on doorsteps, the Better Business Bureau (BBB) is warning people to “watch out for calls from Amazon imposters” who have numerous tricks to steal personal information.

The scam begins with a phone call, “with either a person or a recorded message claiming to be reaching out from Amazon concerning a problem with your account.”

READ MORE: West Shore RCMP deliver Amazon packages dumped outside mailbox

These fabricated problems can range from fraudulent charges, and lost or damaged packages, to declined credit cards and unfulfilled orders.

Regardless of the scammer’s excuse for calling, the goal is the same — to coax the consumer into giving up personal information.

READ ALSO: Victoria woman loses $4,000 to ‘agressive, manipulative and convincing’ bitcoin CRA scam

Consumers have reported to the BBB Scam Tracker that con artists have asked for their credit card numbers, Amazon login details, and remote access to their computer.

In an attempt to protect consumers, the BBB and Amazon have come up with a series of tips.

They urge consumers to be skeptical of unsolicited calls, ignore messages asking for personal information, and think before taking any action. Amazon will never call asking for personal details or to gain remote computer access.

READ ALSO: Saanich resident defrauded by sweepstake scam, loses $26,000

Also, Amazon will never ask for payment outside of its site.

“Requests to pay via wire transfer, prepaid debit card and cryptocurrency are almost always a sign of fraud,” warns the BBB.

If a customer does receive a suspicious call or message, report it to Amazon customer service.

Anyone who is the victim of a scam can report their experience to the BBB Scam Tracker.


 

Do you have a story tip? Email: vnc.editorial@blackpress.ca.

Follow us on Twitter and Instagram, and like us on Facebook.

Amazonfraud preventionScams

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Trevor Davis, base manager of the Western Canada Marine Response Corporation in Sidney, stands in front of the Hecate Sentinal, an oil skimming vessel based at Sidney’s Van Isle Marina. (Wolf Depner/News Staff)
Oil spill response base taking shape on Saanich Peninsula

Enhanced base with elements in North Saanich and Sidney to be fully operational in fall 2022

The O’Meara family – (left to right) Mari, Max, Adam and Rei – spent Saturday afternoon picking out the perfect tree. (Devon Bidal/News Staff)
Santa’s Forest tree sale in Saanich implements one-way perusing, curbside pick up

Christmas tree, wreath sales in Braefoot Park through Dec. 24

Environment Canada has issued a special weather statement forecasting windy weather Sunday and Monday. (News Bulletin file photo)
More windy weather on the way for Vancouver Island

Environment Canada issues special weather statement for Victoria, east coast of Island, north Island

(Black Press Media file)
Webinars help Greater Victoria residents affected by dementia prepare for the holidays

COVID-19 pandemic, restrictions can add additional challenges for people living with dementia

Mary Cox and Jack Plant dance in their pyjamas and slippers at the morning pyjama dance during the Rhythm Reelers’ 25 Annual Rally in the Valley Square Dance Festival in Chilliwack on June 4, 2011. Sunday, Nov. 29, 2020 is Square Dancing Day. (Jenna Hauck/ Chilliwack Progress file)
Unofficial holidays: Here’s what people are celebrating for the week of Nov. 29 to Dec. 5

Square Dancing Day, Disability Day and International Ninja Day are all coming up this week

Black Press Media and BraveFace have come together to support children facing life-threatening conditions. Net proceeds from these washable, reusable, three-layer masks go to Make-A-Wish Foundation BC & Yukon.
Put on a BraveFace: Help make children’s wishes come true

Black Press Media, BraveFace host mask fundraiser for Make-A-Wish Foundation

Kevin Bieksa during his days playing with the Vancouver Canucks. (Photo: commons.wikimedia.org)
Bieksa to guest on free Canucks Alumni ‘Hot Stove’ on Zoom app

Former NHL player has become a game analyst on Sportsnet

A small crash in the water south of Courtenay Saturday afternoon. Two men had to be rescued, but reports indicate there were no serious injuries. Photo by Mike Chouinard
Small plane crash in Comox Valley waters Saturday afternoon

Two rescued from plane that had flipped in water; no serious injuries reported

A photo from 2017, of Nuchatlaht First Nation members outside court after filing a land title case in B.C. ( Submitted photo/Nuchatlaht First Nation).
Vancouver Island First Nation calls on B.C. to honour UNDRIP in historic title case

Nuchatlaht First Nation says Crown counsel continues to stall the case using the ‘distasteful’ argument that the Nation ‘abandoned’ their land

West Vancouver Island’s Ehattesaht First Nation continues lock down after 9 active cases were reported today after a visitor tested positive last week. (Ehattesaht First Nation/Facebook)
Ehattesaht First Nation’s COVID-19 nightmare: nine active cases, a storm and a power outage

The Vancouver Island First Nation in a lockdown since the first case was reported last week

114 Canadians were appointed Nov. 27 to the Order of Canada. (Governor General of Canada photo)
Indigenous actor, author, elder, leaders appointed to Order of Canada

Outstanding achievement, community dedication and service recognized

The Ahousaht First Nation confirmed its first case of COVID-19 on Nov. 26, 2020. (Westerly file photo)
Ahousaht First Nation on lockdown over COVID-19

“Emotions are high. The anxiety is high. We want our community to pull through.”

Most Read