LETTER: ICBC response ‘close enough’

Reader surprised on how long it took to reclassify vehicle with ICBC

Re: ICBC to mail out $38M in refunds (News, Aug. 13)

Imagine my surprise when I renewed my RV insurance in July and it took over an hour and a half because of this new classification system.

Apparently, “fixing the errors” meant hiring programmers to exclude all kinds of original designations.

After 30 minutes of trying on her own, my poor broker had to resort to calling ICBC and getting them to override the program, (aka, just pick something “close enough”).

I still have no idea if my classification is now correct, but it will be interesting to see whether any refund cheque is actually mailed.

Ryan Gisler, Victoria